Terms & Conditions

Last Updated: 06 October 2026

Welcome to MY AYURVEDICS. These Terms & Conditions (“Terms”) govern your access to and use of our website, purchase of products and use of services offered by MY AYURVEDICS.

By accessing our website, creating an account or placing an order, you agree to these Terms together with our Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy, Cancellation Policy and Product Disclaimer.

1. Quick Terms Overview

2. About MY AYURVEDICS

MY AYURVEDICS operates an e-commerce business offering Ayurvedic, herbal, wellness, personal-care and related products.

3. Acceptance of These Terms

By using our website or placing an order, you acknowledge that you have had an opportunity to read and understand these Terms.

If you do not agree with these Terms, please do not use our website or purchase products through it.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of that conflict.

4. Important Manufacturer Disclosure

Unless expressly stated otherwise for a particular product, MY AYURVEDICS is not the physical manufacturer of products offered through our website.

Products sold or marketed under MY AYURVEDICS may be manufactured, formulated, processed, packed or supplied by independent third-party manufacturers under white-label, private-label, contract-manufacturing or similar arrangements.

Depending upon the applicable arrangement, MY AYURVEDICS may act as a:

• brand owner;
• marketer;
• distributor;
• retailer; and/or
• seller.

The actual manufacturer and other legally required particulars should be identified on the applicable product label or packaging.

Product Label Information

Depending upon the product and applicable law, the physical label may contain information such as:

References to “our products”, “MY AYURVEDICS products” or similar expressions identify products marketed or sold under or through MY AYURVEDICS. Such wording does not necessarily mean that MY AYURVEDICS physically manufactured the product.

Nothing in these Terms excludes any responsibility imposed upon MY AYURVEDICS by applicable law in its actual capacity as seller, marketer, brand owner, e-commerce entity or otherwise.

5. Product and Website Information

We endeavour to provide reasonably accurate information about products offered through our website.

Information may include:

• product descriptions;
• ingredients;
• traditional Ayurvedic information;
• recommended usage;
• wellness information;
• product images;
• educational content; and
• general health information.

However, manufacturers may update formulations, packaging, labels, artwork or instructions.

Customers should always review the physical product label before using a product.

If you notice a material discrepancy between the website information and the product received, please contact us before using the product.

6. Important Health & Medical Information

7. No Doctor-Patient Relationship

MY AYURVEDICS is primarily an e-commerce business.

Merely:

• visiting our website;
• reading our content;
• viewing a product;
• contacting ordinary customer support;
• purchasing a product; or
• using a product

does not establish a doctor-patient, pharmacist-patient or other healthcare-professional relationship between you and MY AYURVEDICS.

Where we separately provide access to a qualified professional, that service may be governed by additional terms applicable to that service.

8. No Substitute for Medical Advice

Website content is intended for general informational and educational purposes unless expressly stated otherwise.

You should not rely solely upon website information to:

• diagnose a disease;
• discontinue prescribed medicine;
• alter prescribed dosage;
• postpone necessary medical treatment;
• ignore significant symptoms; or
• manage a medical emergency.

Seek advice from an appropriately qualified healthcare professional where necessary.

9. Ayurvedic, Herbal and Natural Products

Descriptions such as “Ayurvedic”, “herbal”, “traditional”, “natural” or similar terminology should not be interpreted as meaning that a product:

• is suitable for every individual;
• cannot cause an allergic reaction;
• cannot interact with medication;
• has no possible adverse effects;
• guarantees a particular result; or
• can replace necessary medical treatment.

Products should be used according to their applicable labels, directions, precautions and warnings.

10. No Guaranteed Cure or Result

MY AYURVEDICS does not intend to promise or guarantee a medical cure or specific health outcome unless a particular claim is lawfully permitted and appropriately substantiated.

Individual experiences may vary based on factors such as:

• age;
• lifestyle;
• diet;
• health status;
• existing conditions;
• medicines;
• allergies;
• duration of use; and
• individual biological differences.

Testimonials, reviews and individual customer experiences should not be treated as guarantees that another person will obtain the same outcome.

11. Medical Precautions

You should seek appropriate professional advice before using a relevant product, particularly if you:

• are pregnant or breastfeeding;
• are trying to conceive;
• are purchasing for a child;
• are elderly or medically vulnerable;
• have known allergies;
• have a chronic health condition;
• have liver or kidney problems;
• have diabetes or cardiovascular conditions;
• are preparing for surgery;
• take prescription medication;
• use multiple supplements; or
• are receiving ongoing medical treatment.

This is not an exhaustive list.

12. Allergies and Adverse Reactions

Customers should review the ingredients and warnings provided with the product before use.

Do not knowingly use a product containing an ingredient to which you are allergic or hypersensitive.

If an unexpected or adverse reaction occurs:

1. discontinue use where appropriate;
2. seek appropriate medical assistance where necessary; and
3. report the issue to us if you believe it relates to the product.

For serious reactions or medical emergencies, obtain appropriate emergency medical assistance immediately rather than waiting for a response from MY AYURVEDICS.

13. Directions, Dosage and Storage

Products should be used in accordance with applicable:

• directions;
• recommended dosage;
• precautions;
• contraindications;
• storage requirements; and
• expiry/best-before information.

Do not exceed a recommended dosage simply because a product is described as herbal, natural or Ayurvedic.

14. Regulatory and Government Endorsement Disclaimer

A manufacturing licence, registration or regulatory authorization does not automatically mean that a product is endorsed, recommended or guaranteed by the Government of India, Ministry of AYUSH or another government authority.

MY AYURVEDICS does not intend to represent products as “Government guaranteed”, “Ministry of AYUSH approved” or similarly endorsed merely because an applicable manufacturer or product possesses a licence or registration.

Any regulatory reference should be understood according to its actual legal scope.

15. Product Images and Packaging

Product images are intended to reasonably represent the relevant product.

Actual appearance may vary slightly because of:

• screen settings;
• photography;
• lighting;
• packaging updates;
• artwork changes; or
• manufacturer updates.

Where there is a material discrepancy affecting the identity, quality, safety or agreed characteristics of the product, please contact us.

16. Orders and Availability

Products are subject to availability.

Adding an item to your cart does not necessarily reserve inventory.

When you place an order, you make an offer to purchase the selected product(s), subject to these Terms.

We may reasonably verify:

An order may be rejected or cancelled where reasonably necessary and legally permissible.

17. Order Cancellation by MY AYURVEDICS

We may cancel or refuse an order because of circumstances including:

• stock unavailability;
• payment failure;
• suspected fraud;
• unauthorized payment;
• duplicate orders;
• incorrect customer information;
• technical errors;
• obvious pricing errors;
• delivery restrictions;
• product recall;
• regulatory restrictions;
• safety concerns; or
• circumstances making fulfilment impossible.

Where we cancel an eligible prepaid order after receiving payment, the appropriate refundable amount will be processed according to applicable law and our policies.

18. Pricing, Taxes and MRP

We endeavour to display accurate pricing.

Prices may change before an order is placed.

Applicable taxes, delivery charges or other mandatory charges will be displayed as required during the purchase process.

Where a product carries a legally applicable Maximum Retail Price (MRP), MY AYURVEDICS does not intend to sell that product above the legally permissible MRP.

If an obvious technical pricing error occurs, we may contact the customer and take appropriate action subject to applicable consumer law.

19. Payments

Payments may be processed through independent:

• payment gateways;
• banks;
• card networks;
• UPI providers; and
• other payment service providers.

These providers may have their own terms and privacy policies.

Payment Security

MY AYURVEDICS customer support will not ordinarily ask you to disclose your:

• UPI PIN;
• card PIN;
• internet-banking password;
• CVV; or
• OTP for us to manually complete a payment.

Please report suspicious payment requests immediately.

20. Shipping and Delivery

Our standard delivery target is generally approximately 7 days from successful order confirmation/payment, unless a different delivery estimate is displayed or communicated for a particular order.

Actual delivery may depend upon:

• destination;
• courier serviceability;
• order processing;
• public holidays;
• weather;
• transport conditions;
• customer availability; and
• circumstances outside reasonable control.

Complete terms are provided in our Shipping & Delivery Policy.

21. Delivery Information

Customers are responsible for providing accurate delivery information.

Please verify your:

• recipient name;
• complete address;
• landmark where necessary;
• postcode;
• telephone number; and
• other required delivery details.

Incorrect information may result in delay, failed delivery or return-to-origin.

Nothing in this clause removes rights available under applicable law.

22. Returns and Refunds

Quick Return Rules

Because our products may include consumable, ingestible, Ayurvedic, herbal, personal-care, wellness and hygiene-sensitive products, we generally do not accept returns merely because a customer changes their mind after delivery.

This helps protect product integrity, hygiene, authenticity and safety.

Please read our separate Refund & Return Policy for complete details.

23. Statutory Consumer Rights

Our no-change-of-mind policy does not eliminate mandatory consumer rights.

Subject to applicable law and verification, remedies may be available where goods are:

• defective;
• deficient;
• damaged;
• spurious or counterfeit;
• materially different from the product ordered;
• materially inconsistent with represented characteristics; or
• delivered late where applicable law provides a remedy.

Nothing in these Terms is intended to waive mandatory rights under applicable consumer law.

24. Opened or Used Products

Opened or used products generally cannot be returned merely because:

• you changed your mind;
• you dislike the taste, smell or texture;
• you expected a different personal result; or
• you no longer want the product.

However, opening or using a product does not automatically extinguish a statutory claim where a genuine defect, safety problem or other qualifying issue could reasonably only be discovered after opening or use.

25. Cancellation by Customer

Customers should request cancellation as soon as possible after placing an order.

Cancellation may be possible before the order has been substantially processed, packed or handed to the courier.

Once an order has been shipped, cancellation may no longer be operationally possible.

Complete rules are available in our Cancellation Policy.

26. Product Quality Complaints

If you believe there is a product-quality issue, contact us at:

support@myayurvedics.com
+91 96105 98925

Where relevant, please provide:

Please retain the product and original packaging while the complaint is being investigated unless keeping the product would create a safety risk.

27. White-Label Product Complaints

Because products may be manufactured by independent third parties, product-quality or manufacturing complaints may require coordination with the applicable manufacturer.

We may provide the manufacturer with relevant:

• product details;
• batch information;
• photographs;
• complaint information; and
• other information reasonably necessary for investigation.

This does not remove any statutory obligation imposed directly upon MY AYURVEDICS under applicable law.

28. Intellectual Property

Unless otherwise stated, MY AYURVEDICS owns or lawfully uses intellectual property displayed through our website, including applicable:

• brand names;
• logos;
• website content;
• original photographs;
• graphics;
• designs;
• written content; and
• marketing material.

You may not unlawfully reproduce, distribute, republish, commercially exploit or misrepresent protected material without appropriate authorization.

Third-party trademarks and intellectual property remain the property of their respective owners.

29. Prohibited Use

You must not use our website to:

• commit fraud;
• conduct unauthorized transactions;
• impersonate another person;
• introduce malware;
• interfere with website security;
• obtain unauthorized access;
• steal or misuse personal information;
• manipulate reviews;
• submit knowingly fraudulent complaints;
• unlawfully scrape protected content;
• infringe intellectual property rights; or
• undertake other unlawful activity.

We may reasonably restrict access where necessary to protect our customers, systems or legal rights.

30. Reviews and Testimonials

Customers may be permitted to submit reviews, testimonials or comments.

Submitted content should not be knowingly:

• false;
• misleading;
• fraudulent;
• defamatory;
• abusive;
• unlawful;
• obscene; or
• infringing.

We may moderate content where reasonably necessary and legally permissible.

Customer testimonials represent individual experiences and do not guarantee identical health, wellness or product results for other customers.

31. Third-Party Services

Our website may use independent providers for:

Independent providers may operate according to their own terms, privacy policies and legal obligations.

32. Website Availability and Errors

We endeavour to keep our website reasonably available and accurate but cannot guarantee uninterrupted operation.

Temporary disruption may result from:

• maintenance;
• security measures;
• technical failure;
• hosting problems;
• network issues; or
• circumstances outside reasonable control.

We may correct genuine typographical, technical, pricing or informational errors when identified, subject to applicable law and existing consumer rights.

33. Product Recalls and Safety Notices

If a product becomes subject to a legitimate safety notice, regulatory action or recall, MY AYURVEDICS may take appropriate action including:

• suspending sales;
• contacting affected customers where reasonably possible;
• coordinating with the manufacturer;
• providing relevant safety instructions; and
• complying with regulatory requirements.

Customers should follow legitimate product-safety and recall instructions.

34. Limitation of Liability

To the maximum extent permitted by applicable law, MY AYURVEDICS will not be responsible for indirect, incidental, special or consequential loss resulting solely from circumstances outside our reasonable control.

Subject to applicable law and the facts of the individual case, MY AYURVEDICS may not be responsible for harm caused solely by:

• deliberate misuse contrary to clear product instructions;
• use despite a known and clearly disclosed allergy;
• unauthorized alteration of a product;
• use after expiry;
• improper storage after delivery;
• counterfeit products not supplied by MY AYURVEDICS; or
• using general website content as a substitute for necessary professional medical treatment.

35. Rights and Liabilities That Cannot Be Excluded

Nothing in these Terms excludes or attempts to waive:

• mandatory consumer rights;
• liability that cannot legally be excluded;
• mandatory product-safety obligations;
• applicable remedies for defective or deficient products;
• liability arising from fraud; or
• other mandatory statutory obligations.

Any limitation in these Terms shall apply only to the maximum extent permitted by applicable law.

36. Force Majeure

Performance may be affected by events outside our reasonable control, including:

• natural disasters;
• floods or fire;
• severe weather;
• epidemics or governmental restrictions;
• war or civil disturbance;
• strikes;
• transport disruption;
• courier disruption;
• telecommunications failure; or
• other comparable circumstances.

Nothing in this provision removes mandatory consumer rights that continue to apply despite such events.

37. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable law.

Information necessary to complete your transaction may need to be shared with relevant service providers such as payment processors, Shopify and logistics partners.

Please review our Privacy Policy for complete information.

38. Grievance Redressal

For order, consumer, product or website-related complaints:

Please provide sufficient order and complaint information so that we can investigate the matter.

We will endeavour to address grievances within applicable statutory timelines.

39. Governing Law and Jurisdiction

These Terms are governed by applicable laws of India.

Subject to mandatory jurisdictional rights under consumer-protection and other applicable laws, courts of competent jurisdiction at Jaipur, Rajasthan, India shall have jurisdiction over disputes concerning these Terms.

Nothing in this provision prevents an eligible consumer from approaching an appropriate Consumer Commission, court, statutory authority or other forum where legally entitled.

40. Changes to These Terms

MY AYURVEDICS may update these Terms because of:

• changes in law;
• regulatory requirements;
• changes to our products or services;
• security requirements; or
• operational changes.

The latest version will be published on our website with an updated effective date.

Changes will apply subject to applicable requirements concerning notice, consent and consumer rights.

41. Contact Us

For assistance regarding these Terms, orders or complaints:

By using the MY AYURVEDICS website or placing an order, you acknowledge these Terms together with the policies applicable to your transaction.