Shipping & Delivery Policy

Last Updated: 06 October 2026

This Shipping & Delivery Policy explains how orders placed with MY AYURVEDICS are processed, shipped and delivered.

We aim to provide reliable and timely delivery while keeping customers informed about their orders. Delivery timelines are estimates and may vary depending on destination, courier serviceability and circumstances outside our reasonable control.

1. Quick Shipping Overview

2. Shipping Coverage

MY AYURVEDICS currently ships orders to serviceable locations within India.

Delivery availability depends upon:

• postcode/PIN-code serviceability;
• courier availability;
• product restrictions;
• logistical feasibility;
• applicable laws or regulations; and
• other operational considerations.

Certain remote or restricted locations may not be serviceable.

If we cannot deliver an order to your location after accepting payment, we will take appropriate action regarding the affected order, including a refund where applicable.

3. Delivery Timeline

Our standard target is to deliver orders approximately within 7 days from successful order confirmation/payment, unless a different delivery estimate is displayed or communicated for a particular product, destination or order.

The delivery period is an estimated target rather than an absolute guarantee where circumstances outside our reasonable control affect shipment.

Delivery Timeline at a Glance

4. When the Delivery Timeline Starts

For prepaid orders, the estimated delivery period generally begins after successful order/payment confirmation.

For Cash on Delivery orders, where available, processing may begin after the order has been successfully placed and any required verification has been completed.

Orders requiring additional verification may take longer to process.

5. Order Processing

Before dispatch, MY AYURVEDICS may reasonably verify:

• payment status;
• product availability;
• shipping address;
• postcode serviceability;
• customer contact details;
• suspected duplicate orders;
• suspected fraud; and
• applicable product or delivery restrictions.

Orders are processed subject to stock availability and successful verification.

6. Order Processing Delays

Processing may take longer during:

• festivals;
• public holidays;
• promotional campaigns;
• unusually high order volumes;
• product launches;
• stock verification;
• technical interruptions;
• regulatory restrictions; or
• other exceptional circumstances.

Where a significant issue affects your order, we may attempt to communicate an update using the contact details provided with the order.

7. Courier and Logistics Partners

MY AYURVEDICS may use independent courier companies, shipping aggregators and logistics providers to deliver orders.

For delivery purposes, we may provide relevant information such as:

• recipient name;
• delivery address;
• postcode;
• mobile number;
• shipment reference;
• order reference; and
• other information reasonably necessary to complete delivery.

Courier providers may contact you directly regarding your shipment.

8. Tracking Your Order

Where tracking is available, tracking information may be provided through:

• email;
• SMS;
• WhatsApp where applicable;
• customer account;
• order-status page; or
• another available communication method.

Tracking information is generally generated by the applicable courier or logistics provider.

There may occasionally be a delay between physical shipment movement and tracking-system updates.

9. Customer Responsibility for Delivery Information

Customers must provide complete and accurate delivery information.

Please carefully verify:

MY AYURVEDICS is not responsible for avoidable delivery problems caused solely by materially incorrect or incomplete information supplied by the customer, subject to applicable law.

10. Address Changes

If you need to change your delivery address, contact us as soon as possible after placing the order.

Email: support@myayurvedics.com
Phone: +91 96105 98925

We will attempt to assist where operationally possible.

However, an address change cannot be guaranteed once the order has been processed, packed or handed over to the courier.

For security reasons, substantial address changes may require additional verification or cancellation and reordering where operationally appropriate.

11. Delivery Attempts

Courier partners may make one or more delivery attempts depending upon their applicable delivery procedures.

Customers should:

• keep their registered phone number reachable;
• cooperate with legitimate courier communication;
• ensure someone is reasonably available to receive the parcel; and
• provide appropriate delivery information.

The exact number of delivery attempts may depend upon the courier partner and destination.

12. OTP or Delivery Verification

Some courier providers may use:

• OTP verification;
• signature;
• delivery confirmation;
• recipient confirmation; or
• another proof-of-delivery mechanism.

Where an OTP is specifically generated for delivery confirmation, share it only when appropriate with the authorized delivery representative.

Never share banking OTPs, UPI PINs, card PINs or other payment-security credentials with a delivery person.

13. Delivery Delays

Although we target delivery within approximately 7 days, delays may occur because of circumstances such as:

Where reasonably possible, we will assist in obtaining an update from the courier.

14. Delivery Beyond the Estimated Timeline

If your order has not arrived within the expected delivery period, please contact us with your order number.

We may:

1. review the tracking information;
2. contact the courier/logistics provider;
3. investigate shipment status;
4. attempt to locate the parcel; and
5. provide an appropriate resolution based on the circumstances.

A delayed shipment does not automatically mean that the parcel has been lost.

However, nothing in this Policy limits a consumer's mandatory rights where delayed delivery gives rise to a remedy under applicable law.

15. Lost Shipment

If tracking or courier investigation indicates that a shipment has been lost in transit, MY AYURVEDICS will investigate the matter.

Where the shipment is confirmed as lost, we may provide an appropriate remedy such as:

• reshipment;
• replacement; or
• refund,

depending upon stock availability, the circumstances and applicable law.

16. Damaged Parcel

If the outer parcel appears materially damaged at delivery, please document its condition where reasonably possible.

After receiving the parcel, if you discover damage to the product, contact us promptly.

Useful evidence may include:

• photograph of the outer package;
• photograph of the shipping label;
• photograph of internal packaging;
• photograph/video of the damaged product;
• batch details; and
• description of the damage.

Please retain relevant packaging during the initial investigation unless doing so would create a health or safety concern.

17. Tampered or Suspicious Package

If a parcel appears materially:

• opened;
• tampered with;
• resealed suspiciously;
• severely damaged; or
• inconsistent with expected packaging,

document the condition where possible and contact us promptly.

If there is a genuine product-safety concern, do not consume or use the affected product until the issue has been appropriately assessed.

18. Wrong Product Delivered

If you receive a product materially different from the one you ordered, please contact us before using it.

Provide:

• order number;
• photograph of the received product;
• packaging photograph;
• shipping label where relevant; and
• description of the issue.

After verification, an appropriate remedy will be provided in accordance with our Refund & Return Policy and applicable law.

19. Missing Product or Item

If your parcel is delivered but one or more invoiced products are missing, contact us promptly.

We may review relevant:

• invoice records;
• packing information;
• shipment weight;
• warehouse records;
• courier information; and
• available evidence.

Where the claim is verified, we will provide an appropriate remedy.

20. Delivered Status but Parcel Not Received

If courier tracking shows “Delivered” but you have not received the parcel:

1. check whether a family member, security guard, reception desk or another authorized person accepted it;
2. check the immediate delivery location where appropriate; and
3. contact us promptly if the parcel cannot be located.

We may raise an investigation with the courier and review available proof-of-delivery information.

21. Delivery to Another Person

Where someone at the delivery address is reasonably authorized to receive the parcel on your behalf, delivery to that person may be treated as delivery to the provided address, subject to applicable law and courier procedures.

Please ensure that the shipping address is secure and suitable for receiving orders.

22. Failed Delivery

Delivery may fail because of:

• incorrect address;
• incomplete address;
• invalid PIN code;
• customer unavailability;
• unreachable phone number;
• repeated unsuccessful delivery attempts;
• refusal to accept delivery;
• access restrictions; or
• other circumstances preventing delivery.

Depending upon courier procedures, the shipment may be reattempted or returned to origin.

23. Return-to-Origin (RTO)

A shipment may be marked Return-to-Origin (RTO) when the courier cannot successfully complete delivery.

Common RTO Reasons

An RTO does not automatically mean that a refund is payable in every circumstance.

The order will be reviewed based upon the reason for return, payment method, applicable charges, customer responsibility and mandatory consumer rights.

24. Refusal of Delivery

Please do not refuse a correctly fulfilled order merely because you have changed your mind after dispatch.

Refusing delivery does not automatically create a right to a refund.

If you want to cancel an order, contact us as soon as possible before shipment.

Where delivery is refused because of a genuine qualifying issue, the matter will be handled according to the circumstances and applicable law.

25. Cash on Delivery

Where Cash on Delivery (“COD”) is offered, availability may depend upon:

• order value;
• postcode;
• product;
• courier support;
• fraud/risk checks; and
• previous order history where legally permissible.

Repeated intentional refusal or misuse of COD may result in COD being restricted for future orders where legally permissible.

This will not be used to penalize a customer for raising a genuine complaint.

26. Shipping Charges

Shipping charges, if applicable, will ordinarily be displayed during checkout before completion of the order.

Shipping charges may depend upon factors such as:

• order value;
• destination;
• promotional offers;
• shipping method; and
• other disclosed conditions.

We may offer free shipping or promotional shipping from time to time subject to applicable conditions.

27. Multiple Products in One Order

An order containing multiple products may sometimes be delivered:

• in one package; or
• in separate packages.

Separate shipments may have different tracking numbers and may arrive at different times.

A partial delivery does not necessarily mean that the remaining products are missing.

28. Product Availability After Ordering

If a product becomes unavailable after an order is placed, we may:

• contact you;
• cancel the unavailable item;
• fulfil the remaining items where appropriate; and/or
• issue an applicable refund for the unavailable item.

We will not intentionally substitute a materially different product without appropriate customer agreement where such agreement is required.

29. Product Storage After Delivery

After successful delivery, customers should store products according to the instructions on the applicable product label.

This may include requirements to:

• keep products in a cool and dry place;
• protect from direct sunlight;
• keep containers properly closed;
• refrigerate where expressly required; and
• keep products away from children.

MY AYURVEDICS cannot ordinarily be responsible for deterioration caused solely by improper storage after successful delivery, subject to applicable law.

30. Shipping of White-Label Products

Products sold by MY AYURVEDICS may be manufactured or packed by independent third-party manufacturers under white-label, private-label or contract-manufacturing arrangements.

Products may be shipped:

• from our own fulfilment arrangement;
• through a logistics partner;
• from an authorized warehouse; or
• through another legitimate fulfilment arrangement.

The manufacturing location shown on a product label does not necessarily represent the location from which your parcel is dispatched.

31. Force Majeure and Events Outside Our Control

Shipping may be affected by events outside our reasonable control, including:

• floods;
• earthquakes;
• fire;
• severe weather;
• natural disasters;
• epidemic/pandemic restrictions;
• war or civil disturbance;
• strikes;
• transport shutdowns;
• governmental restrictions;
• courier network failures;
• telecommunications failures; or
• other comparable events.

We will endeavour to resume or facilitate fulfilment when reasonably possible.

Nothing in this section removes mandatory consumer rights available under applicable law.

32. Cancellation and Shipping

If you wish to cancel an order, contact us as early as possible.

Once an order has been packed, processed or handed to the courier, cancellation may no longer be operationally possible.

Please refer to our separate Cancellation Policy for complete terms.

33. Returns and Shipping

Receiving a shipment does not automatically make the product returnable.

Because many MY AYURVEDICS products are consumable, Ayurvedic, herbal, wellness, personal-care or hygiene-sensitive, we generally do not accept change-of-mind returns.

Damaged, defective, incorrect and other legally qualifying products are handled according to our Refund & Return Policy and applicable law.

34. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude or restrict mandatory rights available under applicable Indian consumer law.

Where a provision of this Policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail to the extent of the conflict.

35. Grievance Redressal

For unresolved shipping or delivery complaints:

Please provide your order number and sufficient information about the delivery issue so that we can investigate it.

36. Governing Law and Jurisdiction

This Shipping & Delivery Policy shall be governed by applicable laws of India.

Subject to mandatory consumer jurisdiction rights, courts of competent jurisdiction at Jaipur, Rajasthan, India shall have jurisdiction over disputes concerning this Policy.

Nothing in this provision prevents an eligible consumer from approaching an appropriate Consumer Commission or other competent statutory authority where legally entitled.

37. Contact Us

For shipping, tracking or delivery assistance:

When contacting us about a shipment, please keep your order number available so we can locate the order more quickly.