Refund & Return Policy

Last Updated: 06 October 2026

At MY AYURVEDICS, customer safety, product integrity and hygiene are important to us. Because many of our products are Ayurvedic, herbal, wellness, personal-care, consumable or hygiene-sensitive products, returns cannot be handled in the same manner as ordinary non-consumable goods.

Please read this Refund & Return Policy carefully before placing an order.

Nothing in this Policy is intended to restrict any mandatory rights or remedies available to consumers under applicable Indian law.

1. Quick Refund & Return Overview

2. General No-Return Policy

Due to the nature of the products offered by MY AYURVEDICS, we generally do not accept returns, exchanges or refunds merely because a customer changes their mind after delivery.

This includes situations where:

• you no longer want the product;
• you ordered the wrong product yourself;
• you changed your mind after ordering;
• you purchased the product by mistake but failed to cancel it before processing/shipment;
• you dislike the product after receiving it; or
• you decide that you do not need the product.

This policy helps us protect:

• hygiene;
• product safety;
• authenticity;
• storage integrity;
• contamination control; and
• the interests of other customers.

3. Important Consumer Rights

Our no-return policy does not override mandatory rights available under applicable Indian consumer law.

Where legally applicable and subject to reasonable verification, a customer may be entitled to an appropriate remedy where a product is:

• defective;
• deficient;
• damaged;
• spurious or counterfeit;
• materially different from the product ordered;
• incorrectly supplied;
• missing from the shipment;
• materially inconsistent with represented/agreed characteristics; or
• delivered late in circumstances where applicable law provides a remedy.

If a mandatory consumer-protection requirement conflicts with this Policy, the mandatory legal requirement will prevail.

4. Eligible Product Issues

You should contact us if you receive a product with a genuine issue such as:

Submitting a complaint does not automatically mean that a refund will be issued. The matter may first require reasonable verification.

5. Reporting a Problem

If you receive a damaged, defective, incorrect, missing or otherwise qualifying product, please contact us as soon as reasonably possible after discovering the issue.

Email: support@myayurvedics.com
Phone: +91 96105 98925

Providing prompt notice helps us investigate courier, packaging, batch and product-related issues effectively.

A delay in reporting will not by itself eliminate a statutory right where applicable law provides otherwise.

6. Information Required for a Claim

To help us investigate your complaint, please provide relevant information wherever reasonably available.

Please do not intentionally discard relevant packaging or the affected product while a genuine complaint is being investigated unless retaining it would present a health or safety risk.

7. Damaged Product

If your product arrives materially damaged, please provide clear photographs or video showing, where relevant:

• outer courier packaging;
• shipping label;
• internal packaging;
• damaged container;
• leakage;
• broken parts; and
• product batch information.

We may use this information to determine whether the issue occurred during shipping, packing or manufacturing.

8. Wrong Product Received

If MY AYURVEDICS sends a product materially different from the product ordered, contact us before using it.

Please provide:

• order number;
• photograph of the received product;
• product name;
• shipping label where relevant; and
• photograph of the packaging.

After verification, we may provide an appropriate remedy such as replacement, reshipment or refund, depending upon the circumstances and applicable law.

9. Missing Items

If an item included in your order/invoice is missing from the delivered package, please contact us promptly.

We may review:

• packing records;
• shipment weight;
• invoice information;
• courier information;
• warehouse records; and
• other available evidence.

If the missing-item claim is verified, an appropriate remedy may be provided.

10. Defective or Quality-Related Products

If you believe a product has a manufacturing, quality or safety defect, please discontinue use where appropriate and contact us.

Because MY AYURVEDICS may sell products manufactured by independent third-party manufacturers, the complaint may require investigation with the relevant manufacturer.

You may be asked to provide:

• batch number;
• manufacturing date;
• expiry/best-before date;
• photographs;
• description of the defect;
• storage information where relevant; and
• other reasonably necessary information.

11. White-Label / Third-Party Manufactured Products

MY AYURVEDICS may market or sell products manufactured, formulated, processed or packed by independent third-party manufacturers under white-label, private-label, contract-manufacturing or similar arrangements.

For a manufacturing or product-quality complaint, we may coordinate with the applicable manufacturer and share information reasonably necessary to investigate the matter.

This may include:

• product name;
• batch number;
• photographs;
• complaint description; and
• other relevant product information.

This arrangement does not remove any statutory responsibility that applies directly to MY AYURVEDICS under applicable law.

12. Opened or Used Products

Because of hygiene, contamination and product-integrity considerations, an opened or used product generally cannot be returned merely because you changed your mind.

However, opening or using a product does not automatically eliminate a valid statutory claim where a genuine:

• defect;
• contamination concern;
• manufacturing issue;
• safety problem; or
• other legally qualifying problem

could reasonably only be discovered after opening or using the product.

Such claims will be assessed based on the individual circumstances.

13. Taste, Smell, Colour and Texture

Ayurvedic, herbal and naturally derived products may have characteristic tastes, smells, colours or textures.

Natural ingredients may also show reasonable variations between batches where such variation is normal and legally permissible.

A return/refund will generally not be provided solely because:

• you dislike the taste;
• you dislike the smell;
• you dislike the texture;
• you expected a different colour; or
• the product does not match your personal sensory preference.

This does not apply where the variation indicates a genuine defect, contamination, misdescription or other legally qualifying issue.

14. Results and Effectiveness

Individual responses to Ayurvedic, herbal and wellness products may vary.

A refund will generally not be provided solely because:

• you did not obtain your expected result;
• results took longer than expected;
• another person reported a different experience;
• the product did not suit your personal preference; or
• a testimonial described an outcome that you did not experience.

Customer reviews and testimonials do not constitute guarantees of identical results.

This provision does not limit remedies for genuinely defective, misrepresented, unsafe or otherwise legally non-compliant products.

15. Allergies and Individual Sensitivities

Customers should review product ingredients, warnings and precautions before use.

A refund is not automatically available solely because a customer experiences an individual sensitivity to a properly disclosed ingredient.

However, if the reaction may relate to:

• contamination;
• an undisclosed ingredient;
• incorrect labelling;
• a genuine product defect;
• product safety; or
• another legally qualifying issue,

please report the matter so that it can be investigated.

For a serious allergic reaction or medical emergency, seek appropriate medical assistance immediately rather than waiting for customer support.

16. Incorrect Product Ordered by Customer

Please carefully review your cart before completing checkout.

If you accidentally order the wrong:

• product;
• quantity;
• variant; or
• other option,

contact us as soon as possible.

We may be able to modify or cancel the order before processing or shipment, but we cannot guarantee that changes will be possible.

Once delivered, an item correctly supplied according to your order is generally not returnable merely because the wrong item was selected by you.

17. Products That Cannot Generally Be Returned for Change of Mind

The following categories may generally be non-returnable for change-of-mind reasons:

• Ayurvedic products;
• herbal products;
• consumable products;
• ingestible products;
• supplements where lawfully sold;
• personal-care products;
• hygiene-sensitive products;
• opened products;
• used products;
• products with tampered seals;
• products with damaged packaging caused after delivery; and
• products improperly stored after delivery.

This restriction does not eliminate mandatory remedies for genuine defects or other legally qualifying issues.

18. Return Authorization

Please do not send a product back to our office without first contacting us.

If physical return is required, our support team will provide appropriate instructions.

An unauthorized parcel sent without prior communication may be difficult to identify or process.

19. Verification of Claims

Before approving a replacement or refund, MY AYURVEDICS may reasonably:

• review photographs/video;
• verify order records;
• verify batch details;
• review courier information;
• inspect returned goods where necessary;
• consult the manufacturer;
• request additional information; or
• investigate suspected fraud.

Verification is intended to distinguish genuine product or fulfilment issues from misuse, accidental damage after delivery or fraudulent claims.

20. Available Remedies

Where a complaint is verified and qualifies for a remedy, MY AYURVEDICS may provide an appropriate solution depending upon the circumstances and applicable law.

The appropriate remedy will depend upon the nature of the issue and applicable consumer rights.

21. Replacement

Where replacement is approved, we may arrange shipment of the replacement product to the applicable delivery address.

Replacement availability may depend upon stock.

If the same product is unavailable, we may offer another legally appropriate remedy, including a refund where applicable.

22. Refunds

Where a refund is approved, the eligible amount will generally be returned through the original payment method where technically possible.

For prepaid orders, this may include the applicable:

• UPI account;
• card;
• bank/payment method; or
• payment gateway.

For Cash on Delivery orders or circumstances where the original payment method cannot receive a refund, we may request appropriate banking/payment information through a secure or suitable process.

23. Refund Processing Time

Once a refund has been approved and initiated by MY AYURVEDICS, the time required for the amount to appear in your account may depend upon:

• payment gateway;
• bank;
• card issuer;
• UPI provider; or
• other financial institution.

Any estimated processing time communicated by us refers to processing by MY AYURVEDICS and/or the payment provider and does not guarantee the exact time at which your bank will display the funds.

24. Shipping Charges

Original shipping charges may not automatically be refundable where:

• the correct product was properly delivered;
• there is no qualifying product issue; or
• the request is based solely on change of mind.

Where MY AYURVEDICS supplied an incorrect, defective, damaged or otherwise qualifying product, shipping-related costs will be handled according to applicable law and the circumstances of the claim.

25. Return Shipping

Where MY AYURVEDICS requires a product to be physically returned because of a verified qualifying issue, we will provide appropriate return instructions.

Responsibility for return-shipping costs will be determined according to:

• reason for return;
• nature of the defect/error;
• applicable consumer rights; and
• circumstances of the transaction.

26. Refused Delivery

Refusing delivery does not automatically create a right to a refund.

Where a customer refuses a correctly fulfilled shipment merely because they changed their mind after dispatch, the transaction will be handled according to our Cancellation Policy, this Policy and applicable law.

Where refusal is based upon a legally qualifying reason, the matter will be assessed accordingly.

27. Return-to-Origin (RTO)

Orders may be returned to us by the courier because of:

• incorrect address;
• customer unavailability;
• unsuccessful delivery attempts;
• refusal of delivery;
• unreachable customer;
• incomplete address; or
• other delivery problems.

RTO does not automatically mean that a refund is payable in every circumstance.

Each case may be reviewed based upon the reason for the failed delivery, payment method, incurred charges and applicable law.

28. Suspected Fraud or Abuse

MY AYURVEDICS may reasonably investigate claims involving suspected:

• false damage reports;
• altered evidence;
• product substitution;
• repeated abusive claims;
• false missing-item claims;
• payment fraud; or
• other dishonest conduct.

Fraudulent claims may be rejected where legally permissible.

Nothing in this provision will be used to deny a genuine consumer complaint merely because the customer has previously raised a legitimate issue.

29. Product Disposal

Do not dispose of an allegedly defective or damaged product until our support team has completed the initial assessment unless:

• retaining the product creates a safety risk;
• disposal is medically necessary; or
• applicable authorities instruct otherwise.

We may require photographs, batch details or return of the product for investigation.

30. Product Safety and Adverse Events

If you believe a product has caused a serious adverse reaction:

Stop using the product where appropriate and seek qualified medical assistance.

For emergencies, seek emergency medical care immediately.

You may subsequently report the issue to:

support@myayurvedics.com

Please include the product name, batch number and relevant details where reasonably available.

We may coordinate with the applicable manufacturer or competent authority where appropriate or legally required.

31. Cancellation Before Dispatch

Returns and cancellations are different.

If you want to cancel an order before it has been processed or shipped, contact us as quickly as possible.

Please review our separate Cancellation Policy for cancellation rules.

32. Consumer Protection

Nothing in this Refund & Return Policy is intended to remove or reduce mandatory consumer remedies available under applicable Indian law.

Where a provision of this Policy conflicts with a mandatory consumer-protection requirement, the mandatory requirement shall prevail to the extent of the conflict.

33. Grievance Redressal

For unresolved refund, return or product complaints:

Please provide your order number and sufficient information concerning the complaint.

We will endeavour to investigate and respond within timelines applicable under relevant law.

34. Governing Law and Jurisdiction

This Refund & Return Policy shall be governed by applicable laws of India.

Subject to mandatory consumer jurisdiction rights, courts of competent jurisdiction at Jaipur, Rajasthan, India shall have jurisdiction over disputes relating to this Policy.

Nothing in this clause prevents a consumer from approaching an appropriate Consumer Commission or other competent statutory authority where legally entitled.

35. Contact Us

For return, refund, damaged-product or order-related assistance:

Please contact us before returning any product. An approved complaint or return instruction should be obtained before sending a parcel to MY AYURVEDICS.