Cancellation Policy

Last Updated: 06 October 2026

This Cancellation Policy explains how customers may request cancellation of orders placed with MY AYURVEDICS, when cancellation may no longer be possible, and how refunds for successfully cancelled prepaid orders are handled.

Customers are encouraged to review their order carefully before completing checkout and to contact us as soon as possible if a cancellation is required.

1. Quick Cancellation Overview

2. Customer Cancellation Before Processing

If you wish to cancel an order, please contact MY AYURVEDICS as soon as possible after placing the order.

Cancellation is most likely to be possible where the order has not yet been:

• substantially processed;
• packed;
• assigned for dispatch; or
• handed over to a courier/logistics provider.

Submitting a cancellation request does not by itself mean that the order has been cancelled.

Cancellation is confirmed only when MY AYURVEDICS confirms that the cancellation has been successfully processed.

3. How to Request Cancellation

To request cancellation, contact:

Email: support@myayurvedics.com
Phone: +91 96105 98925

Please provide:

Contacting us promptly increases the possibility of stopping the order before dispatch.

4. Cancellation Is Not Guaranteed

MY AYURVEDICS processes orders with the aim of dispatching them promptly.

For this reason, even where a cancellation request is submitted shortly after placing an order, we cannot guarantee that the request will reach the fulfilment process before packing or shipment.

If cancellation is successfully completed, we will communicate the applicable status.

5. Orders Already Processed or Packed

Once an order has entered advanced processing or packing, cancellation may no longer be operationally possible.

We may attempt to stop the order where reasonably possible, but this cannot be guaranteed.

Customers should therefore submit cancellation requests immediately after identifying an error or deciding not to proceed.

6. Orders Already Shipped

Once an order has been handed over to a courier/logistics provider or marked as shipped, it will generally not be possible to cancel the shipment through the normal cancellation process.

The order may already be moving through the courier network and may not be capable of being recalled.

Please do not assume that sending us a cancellation message after dispatch automatically stops the shipment.

7. Refusing Delivery Is Not the Same as Cancellation

If an order has already shipped, refusing to accept delivery does not automatically create a right to a refund.

Where a customer refuses a correctly fulfilled shipment solely because they changed their mind after dispatch, the matter may be treated as a Return-to-Origin (RTO) shipment and handled according to:

• this Cancellation Policy;
• our Refund & Return Policy;
• our Shipping & Delivery Policy; and
• applicable law.

Mandatory consumer rights remain unaffected.

8. Incorrect Product or Quantity Ordered

Customers should carefully review the cart before completing payment.

If you accidentally order:

• the wrong product;
• an incorrect quantity;
• the wrong variant; or
• duplicate items,

contact us immediately.

Where operationally possible, we may assist before processing or dispatch.

Once the correctly ordered product has been shipped or delivered, it generally cannot be returned merely because the customer selected the wrong item or quantity.

This does not affect remedies where MY AYURVEDICS itself supplied a product different from what the customer ordered.

9. Incorrect Delivery Address

If you entered an incorrect or incomplete delivery address, contact us immediately.

We may attempt to update the address before shipment, but an address change cannot be guaranteed after the order has entered processing.

Once handed to the courier, an address change may:

• be unavailable;
• require courier approval;
• cause delay; or
• require return and reshipment.

Customers are responsible for checking delivery details before placing an order, subject to applicable consumer law.

10. Cancellation of Prepaid Orders

If an eligible prepaid order is successfully cancelled before fulfilment, the applicable amount paid for the cancelled order/item will generally be refunded.

Where technically possible, the refund will ordinarily be returned through the original payment method.

This may include:

• UPI;
• debit/credit card;
• net banking;
• wallet/payment provider; or
• another applicable payment method.

11. Refund Processing After Cancellation

Once MY AYURVEDICS approves and initiates a cancellation refund, the time required for the amount to appear in your account may depend upon your:

• bank;
• card issuer;
• UPI provider;
• payment gateway; or
• other financial institution.

MY AYURVEDICS cannot control processing time within an independent bank or payment network after the refund has been properly initiated.

12. Cash on Delivery Orders

Where Cash on Delivery (“COD”) is available, customers should cancel unwanted COD orders before dispatch whenever possible.

Repeated intentional ordering and refusal of COD shipments may cause MY AYURVEDICS to restrict COD availability for future orders where legally permissible.

Such restrictions will not be used to prevent a customer from raising genuine:

• product-quality complaints;
• delivery complaints;
• consumer grievances; or
• statutory claims.

13. Cancellation by MY AYURVEDICS

MY AYURVEDICS may cancel all or part of an order where reasonably necessary and legally permissible.

Examples include:

Where MY AYURVEDICS cancels an eligible prepaid order after receiving payment, the applicable amount will be refunded in accordance with applicable law.

14. Product Unavailability

Although we endeavour to maintain accurate inventory, a product may occasionally become unavailable after an order has been placed.

Where this occurs, we may:

• contact the customer;
• cancel the unavailable item;
• cancel the affected order where necessary;
• fulfil other available items separately where appropriate; and
• refund the applicable amount for the unavailable item.

We will not intentionally substitute a materially different product without appropriate customer agreement where such agreement is required.

15. Pricing or Technical Errors

If an order contains an obvious pricing, website or technical error, MY AYURVEDICS may review the transaction.

Where legally permissible, we may:

• contact the customer;
• correct the issue before fulfilment;
• request confirmation where appropriate; or
• cancel the affected transaction and refund the applicable amount.

Nothing in this section is intended to allow arbitrary cancellation after a valid transaction contrary to mandatory consumer law.

16. Fraud and Unauthorized Transactions

An order may be held, verified or cancelled where there are reasonable indications of:

• stolen payment credentials;
• unauthorized payment;
• identity misuse;
• payment fraud;
• suspicious transaction activity;
• manipulated order information; or
• other unlawful conduct.

Additional verification may be requested where reasonably necessary.

17. Cancellation Due to Product Recall or Safety Concern

If a product becomes subject to a legitimate:

• product recall;
• safety alert;
• regulatory restriction;
• manufacturer withdrawal; or
• other significant safety concern

before fulfilment, MY AYURVEDICS may cancel the affected order.

Where payment has already been received for an order that cannot lawfully or safely be fulfilled, an applicable refund will be processed.

18. Partial Order Cancellation

Where an order contains multiple products, cancellation may sometimes be possible for only part of the order.

For example, if one product becomes unavailable while other products remain available, we may cancel the unavailable item and continue fulfilling the remaining order.

Where a prepaid item is successfully cancelled, the applicable amount relating to that item will be refunded where required.

19. Promotional Orders and Discounts

Where an order used:

• coupon codes;
• bundle discounts;
• promotional pricing;
• free gifts;
• minimum-order discounts; or
• other promotional benefits,

cancelling part of the order may affect eligibility for the original promotion.

Any adjustment will be made according to the disclosed promotional conditions and applicable law.

A cancellation will not be used to impose undisclosed or unfair charges.

20. Free Gifts

Where a free gift is offered subject to a qualifying purchase, cancellation of the qualifying product/order may also cancel entitlement to the free gift.

If fulfilment has already occurred, the matter may be handled according to the applicable promotion terms and consumer law.

21. Shipping Charges and Cancellation

Where an order is successfully cancelled before shipment, applicable shipping charges collected for the cancelled shipment will generally be handled together with the cancellation refund as required by applicable law and the transaction circumstances.

Where an order has already been shipped and the customer subsequently refuses delivery solely because of a change of mind, shipping/RTO consequences may be considered where legally permissible.

Nothing in this provision overrides mandatory consumer rights.

22. Change of Mind After Delivery

Once a correctly fulfilled order has been delivered, it generally cannot be cancelled.

A post-delivery request is governed by our Refund & Return Policy, not the pre-dispatch cancellation process.

Because many MY AYURVEDICS products are:

• Ayurvedic;
• herbal;
• consumable;
• ingestible;
• wellness;
• personal-care; or
• hygiene-sensitive,

we generally do not accept returns merely because a customer changes their mind after delivery.

23. Damaged, Defective or Incorrect Products

Cancellation rules should not be confused with rights relating to defective or incorrectly supplied goods.

If you receive a product that is:

• materially damaged;
• defective;
• deficient;
• incorrect;
• spurious/counterfeit;
• materially different from the product ordered; or
• otherwise legally qualifying for a remedy,

please contact us under our Refund & Return Policy.

Applicable consumer remedies remain unaffected.

24. Delayed Delivery

A shipment that is delayed after dispatch cannot necessarily be “cancelled” in the same manner as an unprocessed order.

If your shipment is materially delayed, contact us so that we can investigate with the courier.

Where delayed delivery creates a right to cancellation, refund or another remedy under applicable law, those statutory rights remain unaffected.

25. Return-to-Origin (RTO)

A shipment may be returned to MY AYURVEDICS if delivery cannot be completed because of:

• incorrect address;
• incomplete address;
• customer unavailability;
• unreachable customer;
• refusal to accept the parcel;
• unsuccessful delivery attempts; or
• courier-related circumstances.

An RTO shipment does not automatically constitute an approved cancellation or automatically create a refund entitlement in every case.

The circumstances will be reviewed according to applicable law and our policies.

26. Cancellation Confirmation

Your order should not be considered successfully cancelled until cancellation has been confirmed by MY AYURVEDICS or reflected appropriately in the applicable order system.

If you have submitted a cancellation request but subsequently receive a dispatch confirmation, contact us for clarification.

27. No Cancellation Fee for Valid Pre-Dispatch Cancellation

MY AYURVEDICS does not intend to impose an arbitrary cancellation penalty where an eligible order is successfully cancelled before processing/shipment.

However, transaction-specific circumstances, non-recoverable services or other legally permissible charges, if any, will be handled transparently and in accordance with applicable law.

28. Consumer Rights

Nothing in this Cancellation Policy is intended to:

• waive mandatory consumer rights;
• prevent a legally valid refund claim;
• exclude liability that cannot legally be excluded; or
• restrict access to an appropriate Consumer Commission or statutory authority.

Where this Policy conflicts with a mandatory provision of applicable Indian law, the mandatory provision will prevail to the extent of that conflict.

29. Grievance Redressal

For an unresolved cancellation or refund-related complaint:

When contacting the Grievance Officer, please provide your order number and sufficient details regarding the issue.

We will endeavour to investigate and address grievances within timelines applicable under relevant law.

30. Governing Law and Jurisdiction

This Cancellation Policy shall be governed by applicable laws of India.

Subject to mandatory consumer jurisdiction rights, courts of competent jurisdiction at Jaipur, Rajasthan, India shall have jurisdiction over disputes relating to this Policy.

Nothing in this provision prevents an eligible consumer from approaching an appropriate Consumer Commission, court or other competent statutory authority where legally entitled.

31. Contact Us

For cancellation assistance:

For the best chance of successfully cancelling an order, contact MY AYURVEDICS immediately after placing the order and before it enters processing or shipment.